Privacy Policy
The purpose of this policy is to ensure the protection of personal information and to regulate how we collect, use, share, store, and otherwise manage it. Additionally, it aims to inform individuals about how we handle personal data. It also covers our cookie policy and consent settings for cookies.
1. Collection of Personal Information
When visiting our website, personal data about you, such as your name, address, email, phone number, etc., may be collected. This information is only collected if you voluntarily provide it, for example, by filling out a contact form, a request for a quote, a request for a callback, or a job application. Our commitment is focused on collecting only the essential and relevant information necessary to respond to your service request.
2. Protection of Personal Information
We implement appropriate security measures to prevent unauthorized access, use, or disclosure of your personal data. Furthermore, access to your information is restricted to employees or service providers who need this data to provide services to you.
3. Sharing of Personal Information
We do not exchange, sell, rent, or otherwise transfer your personal data to third parties for marketing purposes unless you have expressly given your consent. However, we may share your information with external service providers who assist us in managing our business. We take steps to ensure that these third parties adhere to rigorous security and privacy standards.
4. Retention and Disposal of Personal Information
We retain your personal data for the time required to achieve the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure that your information is handled securely and in compliance with this policy. Once personal data is no longer needed, we ensure its disposal or anonymization. We destroy information securely, ensuring its confidentiality is maintained.
5. Use of Cookies
To enhance your browsing experience, our website uses cookies. These are small text files stored on your device as you explore our site. They allow us to collect information such as pages visited, visit duration, and your language preferences. This data helps us analyze trends, optimize our site, and provide personalized content.
You can choose to accept or decline cookies using our consent banner. You can also enable or disable cookies by adjusting your browser settings. However, please note that disabling cookies may limit some features of our website.
5.1 Definition of Different Cookies Used
5.1.1 Functional Cookies
These cookies are necessary for the proper functioning of the website. They are typically set in response to actions you have taken on the site, such as setting privacy preferences or filling out forms. These cookies do not store any information that can personally identify you.
5.1.2 Statistical Cookies
These cookies collect information about how you use the website, the pages you have visited, and the links you have clicked. This data helps us measure and improve the website’s performance. The data is anonymized and cannot be used to identify you.
5.1.3 Marketing Cookies
These cookies may be set on the website by our advertising partners or through social media integration. They may be used by these companies to build a profile of your interests and to show you personalized ads on other websites.
We encourage you to regularly review the privacy policies of these social networks, as they may change, to understand how your data is used through these cookies. It is important to note that most of these social networks are based outside Canada.
5.1.4 Security Cookies
To prevent fraud and protect our systems, the website’s forms may be protected by Google ReCaptcha technology. This tool, which uses cookies, collects data on how a user interacts with the site. Examples of collected data include how the user moves the mouse, clicks between content, the time taken to perform tasks, and the device used. This analysis helps the tool determine the likelihood of the user being a bot. This data may be shared with other Google products and services.
5.2 Managing and Deleting Cookies
You can manage cookies through your browser settings on your various devices. Most browsers accept cookies by default. However, you can configure them to reject all cookies systematically or specify which ones you wish to accept. You can also set your browser to automatically delete cookies when it is closed or manually delete them regularly. Note that each browser’s configuration is different, so refer to the help menu for specific instructions.
5.3 Consent to the Use of Cookies
Upon your first visit to this website, a consent banner will appear to explain our use of cookies. By clicking "Accept," you consent to the use of all these cookies and to the current cookie policy. In this banner, you can also "Reject" all non-essential cookies or "Manage Your Preferences" by accepting specific categories of cookies. You can modify your consent at any time.
5.4 Third Parties
We have agreements regarding the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties manage your personal data reliably or securely. Some of these parties, such as Google and social networks, are considered independent entities regarding data processing. We strongly advise you to review the privacy statements of these companies.
6. Responsibility
Overall, we take responsibility for protecting the personal data we hold. Our employees who have access to personal information or are involved in its management take all necessary measures to ensure its protection and to comply with this policy.
7. Access, Rectification, and Withdrawal of Consent Rights
You have the right to request access to the data we process about you. You have the right to object to the processing of your data. You can request an overview of your processed data in a commonly used format. You may request correction or deletion of your data if it is inaccurate or outdated. Where applicable, updated information will be communicated to third parties who have access to this information. You have the right to withdraw your consent at any time, subject to contractual or legal constraints, and with reasonable notice. The implications of such withdrawal will be explained to you. You have the right to lodge a complaint with our organization in the event of non-compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), and if the issue persists, you may contact the Office of the Privacy Commissioner of Canada. To exercise your rights of access, rectification, or withdrawal of consent, you must submit a written request to the person responsible for personal data protection. The appropriate contact details are specified in the "Personal Data Protection Officer" section below.
8. Complaint Handling Process
If someone wishes to file a complaint regarding the implementation of this policy or more generally about the security of their personal information, they must submit their request in writing to the personal data protection officer, whose contact details are provided in the "Personal Data Protection Officer" section. The complaint will be addressed within a reasonable timeframe. A separate file for each received complaint will be created. Each file will include the complaint, an analysis, supporting documents, and the response provided to the complainant. We are committed to treating all complaints received with confidentiality.
9. Personal Data Protection Officer
For any questions, concerns, or requests regarding this policy, please contact the personal data protection officer:
Mélanie Mailhot, President
819-364-7616 ext. 228
10. Approval
This policy is approved by the personal data protection officer, whose professional contact details are listed above.
11. Publication and Changes
We reserve the right to revise this privacy and confidentiality policy at any time. Changes will be posted on our website and will take effect as soon as they are displayed. We encourage you to regularly review this policy to stay informed of any updates.
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